Support:

System Support Solutions, Inc. is not a "box pusher".

If we can't add significant value to you in the form of technical expertise gained in our eight years of link deployment, you can probably find a cheaper place to just buy equipment.

While extremely competitive when providing a package of link design, equipment, and/or installation services and support; we are proud to not play the typical price games prevalent in the industry. When asked for a recommendation (QuickQuote) we immediately return a proposal that includes firm line item costs for the specific solution we believe is optimal. A vendor neutral choice from among our seven preferred manufacturers and their 150 or so link models.

The trick here is that we don't recommend a pea shooter when a Sherman tank is called for; and vise versa.

Example: there are about ten solutions, for instance, that are rated to do Gigabit Ethernet at 300 meters. The various manufacturers' prices range from $9k to $30k. And the $30k choice isn't necessarily better in many applications. We provide a lot of value to you in assisting with an optimal equipment choice. 

Our value proposition:

  • Link design, installation and support certified by all major manufacturers of FastE / GigE link
  • Over 400 FastE / GigE links deployed internationally since 2001
  • Unlimited free lifetime technical support with every link purchase
  • RapidRespond 24 hour 7-day a week on site Support Agreements available optionally
  • Unique "Virtual Site Survey" process allows us to participate in link design without traveling to your site reducing costs and timeline while providing optimal application of our experience to the project.

 

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